At And That’s Anime, we make an effort to provide you with high-quality products of your choosing. However, if you are unhappy with your order for any reason, please contact us at communication@andthatsanime.com.
What is And That’s Anime’s Exchange Policy for T-shirts?
All of And That’s Anime’s collections are limited edition and made specifically for your order, which is why we do not currently exchange or return products based on size, but if the product is damaged, ripped, or the wrong size or product is delivered to you, it is And That’s Anime’s responsibility to get that product exchanged or returned as you request.
What sort of checks do you do for Returned products?
We inspect products in order to ensure that they are unused and in the same condition as when they were shipped to you. Clothing with tags should have the brand tags on, goods with removed tags show usage and will not be accepted for return.
How long will the return process take?
When you request a return, we will arrange for the product to be picked up at your home. This Reverse Pickup service is only accessible for pin codes supported by our courier providers. You’ll need to keep the product(s) packed and ready for pickup. We will credit your return once it has reached our office and the products have been validated. This process will take 7-10 working days from the moment you submit your return request.
What if my pincode is not supported for Reverse Pickups?
We request you to self-ship the product to us.
How do I self-ship the products?
Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
You can courier the product(s) using any cost-effective courier solution or speed post to the following address:
1141 Estancia Towers Tower 1,
Potheri Chennai TamilNadu 603203
India
Can I cancel my order before it is Shipped out?
You can cancel your order from your Orders page if it has not yet been processed at our office. All orders are usually processed by 11 AM every working day. As the products are printed on demand the products cannot be cancelled once the manufacturing has started.
Can I get a refund for my Prepaid order if I cancel it?
Yes, we can refund your Prepaid payment on request in case you have requested to cancel your order through the previously mentioned procedure. Refunds will be processed through the same mode of payment within 10 working days.